Support Services
People only benefit from Online Collaboration
when they participate. People only participate
when they benefit. Even the best technology and
the best design don't guarantee participation.
Successful Online Collaboration involves
culture change as people discontinue old
and ineffective habits and adopt new, more
effective habits.
GroupSense provides Support Services that initiate
and support collaboration to ensure that your
organisation and its members get the maximum
benefits from Online Collaboration.
GroupSense provides three levels of support service:
Basic Support, Active Support and Custom Support
Services.
Basic Support
The Basic Support service ensures that
your people can make effective use of
their Collaboration Site. It includes
access to the Collaboration Site,
administration of the Site,
support for Participants and support for
Participation Coaches (more...).
Active Support
Active Support provides energy and impetus
to generate effective participation.
It includes Project Management, Content Management, Participation
Coach Performance Management, Participation
Reporting and Project Review (more...).
Custom Support Services
Custom Support Services are tailored to
meet the specific needs of your organisation
and participants. They can include the publishing
structured content like assessment results,
invoices and newsfeeds or collecting and
reporting on information from surveys
and questionnaires.